Privacy Policy

Closeby Pro (Closeby.Pro) Privacy Policy

Closeby.pro is committed to protecting and respecting your privacy. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.

This policy (together with our Website Terms of Use and any other documents referred to within them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this Privacy Policy carefully and ensure that you understand it. By visiting our website www.closeby.pro (our site), you are accepting and consenting to our Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.

We will use the information that we collect about you in accordance with: The Data Protection Act 1998 (the Act), the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulation 2018 (GDPR). Furthermore, the data controller is for our site is designated as Eelavan ltd. We are a limited company registered in England and Wales under company number 09892770 and have our registered office at 86-90 Paul Street, EC2A 4NE, London, UK.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

  • Cookies and Applets means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. This allows us to increase your security by storing your section ID and a way of monitoring single user access.
  • “Personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679 (“GDPR").
  • “We/Us/Our Site" means Closeby.Pro / Eelavan Ltd.

This Privacy Policy applies only to your use of our site. Please note that we provide links to other website for your convenience and for informational purposes only. We do not endorse or approve any of the products, services or opinions on such other websites. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Collecting Your Personal Information

We use a Customer Relationship Management (CRM) system for the storage of data about a company or individual. That data can include information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number and other personal information.

How Do We Collect Your Data. You may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you use our site, search for a listing, request further services, make use of any interactive features on our site, enter a competition or promotion or complete a survey and/or when you report a problem with our site. The information you give Us may include, without limitation, your name, address, email address, phone number, occupation, company details, business activity, photographs and other personal information. If you contact us, we may keep a record of that correspondence.

Information We Collect About You. Each time you visit our site, we may automatically collect and process information such as but not limited to technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information (where relevant), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. This is statistical data about our users’ browsing actions and patterns and does not identify any individual; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), listings you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page and, if applicable, any phone number used to call our customer service number.

Using Your Information for Limited Purposes

We use information held about you in the following ways:

Information You Give To Us. We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and/or services that you request from us. We will also use this information to pass any feedback and/or comments you provide via our site to the third parties in respect of whom the feedback and/or comments were given.

Furthermore, We will also use this to provide you with information about us and to send you newsletters and other relevant information as well as to provide you with information about other products and/or services we offer that are similar to those that you have already made use of or enquired about;

From time to time, We will use this information to provide you, or permit selected third parties to provide you, with information about products and/or services we feel may be of interest to you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us at support@closeby.pro.

This information will also be used to notify you about changes to our service; and to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information We Collect About You. We will use this information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. This information will also be used to improve our site and to ensure that content from our site is presented in the most effective manner for you and for your computer.

Furthermore, we will use this information to allow you to participate in any interactive features of our service, when you choose to do so. This information is also necessary to assist in our efforts to keep our site safe and secure.

We will also use this information to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and to make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.

How Do We Store Your Information?

By providing your information to Closeby.pro, you consent to us storing your information. While your information will be stored, it will remain within Our effective control. The server host’s role is limited to providing a hosting and storage service to our site, and we’ve taken steps to ensure that our server hosts do not have access to and use the necessary level of protection for your information.

How Do We Protect Your Information?

Closeby.Pro will always hold your information securely and we also follow stringent procedures to ensure we work with all personal data in line with The General Data Protection Regulation (GDPR).  We are committed to protecting the security of your information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your information is stored on secure servers that have that have digital certificates to ensure all data transferred between you and the service is encrypted.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure always. Transmission of information over the internet is at your own risk and you should only enter, or instruct the entering of, information to the service within a secure environment.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any information held by Closeby.Pro. However, Closeby.Pro / Eelavan Ltd will not be held responsible for events arising from unauthorized access of your information. You can also play an important role in keeping your information secure, by maintaining the confidentiality of any password and accounts used on Closeby.Pro site.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our partners. Such staff may be engaged in, among other things, the processing of payment details and/or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We employ generally accepted industry standards to protect your personal information and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is never completely private or secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any of your data

How Can You Access or Remove Your Information

In addition to your rights under the GDPR, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details and by contacting us).

It is your responsibility to ensure that the information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any information we hold about you, by setting out your request in writing and sending it to us at support@closeby.pro

Closeby.Pro will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why.

We’ll only keep your information for as long as we require it for the purposes of providing you with the service. However, we may also be required to keep some of your information for specified periods of time, for example laws required by financial reporting legislation.

If you wish to access or remove your information please write to us by email at support@closeby.pro, or by letter to: The Privacy Officer, Eelavan Ltd, 86-90 Paul Street, London. Our Privacy Officer will endeavour to provide an initial response to your query or request within 10 business days and investigate and attempt to resolve your query or request within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

Changes to Our Privacy Policy

This policy may be updated from time to time. Closeby.Pro reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to our website: www.closeby.pro.